Frequently Asked Questions

Professional Plan is great for solo providers or organizations with 4 or less providers with limited staff that needs training. 

Enterprise Plan is designed for organizations with 5 or more providers that would need some implementation & staff training help. With the Enterprise Plan you will be designated an implementation manager who will be responsible for your telehealth implementation from start to finish. 

If you wish to have a custom plan we would be happy to learn more about your needs to put together a plan that makes sense for you. 

With our Professional plan you can start using the platform within minutes of signing up. 

With our Enterprise plan we will need to first discover more about your organization’s needs before we can recommend the right solution & implementation plan. Typically, there is about a 2 week timeframe time between sign up and go-live for Enterprise plans.  

Whether you are a solo doc or a large healthcare organization we would be more than happy to discuss your needs and find the right solutions for you. 

Yes, PowWow operates over a completely secure, HIPAA compliant online platform. PowWow has business associate agreements in place with our data center to guarantee any sensitive information generated on the site is secured to HIPAA standards. PowWow’s policies and procedures also include the administrative, technical, and physical safeguards required for the security of protected health information when using electronic health IT. 

We also train our staff on HIPAA standards and conduct annual risk assessments to ensure our solution is HIPAA compliant.

Our website also employs 256 bit SSL encryption while our video conferencing software employs 128 bit SSL encryption. This is not only super secure and private but also completely HIPAA compliant.

Yes, we have a standard BAA (Business Associates Agreement) that we will execute once you sign up for the Professional or Enterprise Plans. If you would like to use your own BAA, just send it over to us for review. 

We have EMR integrations with most major EMRs on the market including Epic, Athena, NextGen, Allscripts, Greenway, GE Centricity and more. Give us a call to discuss details of the types of integrations you need. 

Yes, if you feel our solutions isn’t meeting your needs contact us at and cancel your subscription anytime. No questions asked. 

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